Effective shoulder season marketing is the difference between a stagnant board and a thriving business during demand dips. Paul Belessis, Growth Marketing Manager at ServiceTitan, sits down with Kelsey Knutsen, Marketing Director at Crisafulli Bros Home Services, and Andrea Reagan, CMO at Above & Beyond Service Company, to share proven strategies for filling the gaps. The trio discusses leveraging unsold estimates through automated follow-ups, utilizing A/B testing to refine high-converting offers, and deploying hyper-targeted direct mail based on ServiceTitan data. They also explore the power of AI voice agents for speed-to-lead and the importance of internal team alignment. Whether you're navigating a dip in HVAC calls or looking to cross-sell plumbing and electrical services, this episode provides a tactical blueprint for maintaining consistent growth year-round.
Join us as we discuss:
- [5:32] Implementing a shoulder season strategy and attacking unsold estimates
- [11:56] Centralizing your internal communication and incentivizing technicians
- [20:24] A/B testing, direct mail, financing, and social media marketing
- [35:27] Winning your neighborhood and knowing when to throttle your marketing spend
- [38:31] Tailoring AI agents to echo your brand’s voice and culture
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.
Hosted on Ausha. See ausha.co/privacy-policy for more information.
Effective shoulder season marketing is the difference between a stagnant board and a thriving business during demand dips. Paul Belessis, Growth Marketing Manager at ServiceTitan, sits down with Kelsey Knutsen, Marketing Director at Crisafulli Bros Home Services, and Andrea Reagan, CMO at Above & Beyond Service Company, to share proven strategies for filling the gaps. The trio discusses leveraging unsold estimates through automated follow-ups, utilizing A/B testing to refine high-converting offers, and deploying hyper-targeted direct mail based on ServiceTitan data. They also explore the power of AI voice agents for speed-to-lead and the importance of internal team alignment. Whether you're navigating a dip in HVAC calls or looking to cross-sell plumbing and electrical services, this episode provides a tactical blueprint for maintaining consistent growth year-round.
Join us as we discuss:
- [5:32] Implementing a shoulder season strategy and attacking unsold estimates
- [11:56] Centralizing your internal communication and incentivizing technicians
- [20:24] A/B testing, direct mail, financing, and social media marketing
- [35:27] Winning your neighborhood and knowing when to throttle your marketing spend
- [38:31] Tailoring AI agents to echo your brand’s voice and culture
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.
Hosted on Ausha. See ausha.co/privacy-policy for more information.