In this episode, we delve into the practical applications of generative AI with real-world examples from industry experts. Host Rufus Grigg is joined by special guests Kyle Ansari, David Groves, and Dawn Kelso, who share their experiences in deploying AI systems that are operational and impactful.

Whether you're a tech enthusiast, a business leader, or juat curious about the practical uses of AI, this episode provides valuable insights into how AI is transforming industries and solving complex problems.

Key Highlights:

• Operational AI in Compliance:

  Understand how Kerv's product, Compliance Cloud, uses generative AI to manage and analyse alarms in a cloud-based voice recording solution for banks. Learn how AI reduced false positives and operational workload by 97%, enhancing efficiency and accuracy.
  

• AI in Customer Service:

  Explore how generative AI is used to provide multilingual customer service in contact centres. Discover the challenges and solutions in implementing automated translation for various communication channels, enabling businesses to expand into new markets without the need for extensive multilingual staff.
  

• Data Quality and AI:

  Delve into the importance of data quality in AI applications. Understand the critical role of accurate, relevant, and compliant data in ensuring effective AI outcomes. Learn about the challenges of managing diverse data sources and the necessity of continuous monitoring and human oversight.

  
  

• Future of Generative AI:

  Explore the potential future applications of generative AI in compliance and other fields. Gain insights into ongoing developments and the importance of ethical considerations in AI deployment.

  
  

Tune in to this episode of The Learning Kerv to hear first-hand accounts of AI in action and gain a deeper understanding of the practicalities and benefits of generative AI in today's technological landscape.

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